1. The total price shown for a Workshop has already been agreed to cover the cost of the entire Workshop and cannot be re-negotiated.

2. Makaton Workshops delivered by 'Sarah The Makaton Tutor' are subject to a minimum of learners.  Courses will be assessed for viability 2 weeks before the advertised start date.

3. Workshops are non-refundable.  Please make sure you can attend before booking.  Instead if you cannot attend your originally booked Workshop you will be offered a transfer place on an alternative Workshop date

4. Where one or more named delegate is/are unable to attend the Workshop, you may send someone else in their place(s).  Part-refunds will not be issued for non-attendees.

5. Should the course be cancelled by 'Sarah The Makaton Tutor', you will be given the option of a full refund or offered a transfer to a rescheduled date.  This transfer offer will however only be valid for 1 year after the original date of the course.  If in that time you do not find an alternative date, or you do not attend your agreed Workshop, you will not be offered any more alternative transfers.

6. No refunds or transfers will be given where there is a failure of delegate's technology.

7. Delegates must be 16 years old or over.

8. Where a Workshop comprises of multiple sessions then delegates must attend all sessions to receive their Certificate.

9. If you wish to transfer your booking to someone else, you must email the name, email address and mobile number of the person taking the place at least 24 hours before Day 1 of the Workshop. 

10. The timings of the Workshops are precise in order to fit in everything that is required for that particular workshop.  Delegates who persistently arrive late, leave early or are not 100% focused during the workshop have a disruptive effect on other delegates and will not be tolerated, and may even be asked to leave the workshop without any refund being offered.

Additional Terms & Conditions for Online Workshops:

1. Each delegate has to virtually attend via their own laptop / computer.  Multiple delegates using 1 laptop / computer is not permissible.

2. It is the duty of the delegate to ensure their technology is of high enough requirements to be able to attend Workshops.  For example, a stable internet connection, working video, speakers and microphone.

3. It is preferred that either laptops or computers are used and not mobile phones.

4. Absolutely no driving whilst attending an Online Workshop.

5. Wherever possible it is ideal for you to be located alone in a quiet room where you will not be disturbed by small children, family members or work colleagues, so you can focus 100% on the Workshop.

6. Ensure you join a few minutes ahead of the start time of the Workshop to ensure your technology is working correctly.

7. To have the Workshop manual and resources sent to you by 'Sarah The Makaton Tutor' to hand and ready to use.

8. Whilst on the Workshop delegates should ensure that they are positioned in front of their camera so that their head, upper part of torso and hands are clearly visible to all at all times.

Additional Terms & Conditions for Organisations:

1. .All Workshop booking invoices to be paid in full within 30 days from date of invoice​